Will you know how to drive my luxury car?

Yes. Since we service so many high-end clients, we deal with all types of vehicle makes and models on a regular basis. Whenever a new car comes in, we train our employees on the specifics of operating it. Additionally, when new advances are introduced to the market our management team goes directly to the dealerships and sets up a demonstration on how to properly operate the new technologies in the vehicles.

Will you park my car in a safe location?

Absolutely. Our lots are very secure, and we have one of the lowest accident-per-transaction
ratios in the industry. We park about 80,000 cars each month. We conduct and document damage control inspections on all vehicles prior to receiving the vehicle to ensure customer satisfaction with our services.

Is there any hourly minimum for your valet services?

Yes, we require a minimum of three hours per valet for special events.

Do you conduct background checks on your employees?

Yes, we conduct thorough criminal background checks on all applicants. We also perform DMV checks as part of our insurance and hiring process.

What happens if my car gets damaged while under your care?

While we take every precaution to care for your car, accidents do happen. In the event of an accident, we immediately document the situation and conduct an investigation into the claim. Many of our facilities have security cameras which we use to help complete the accident investigation. Should we determine to be at fault we either offer to have your vehicle fixed at our award-winning body shop or we file a claim through our insurance company. We strive to ensure a fair resolution for all parties.

What cities do you serve in the Bay Area?

We cover the following Bay Area Cities:
Atherton, Hillsborough, Burlingame, Menlo Park, Palo Alto, Portola Valley, Redwood
City, San Carlos, San Mateo, Woodside, San Jose, Willow Glen, Campbell, Cupertino,
Los Altos, Los Altos Hills, Los Gatos, Monte Sereno, Mountain View, Santa Clara,
Saratoga, Sunnyvale.

For some clients, we also host events in Monterey and Napa. If your event is located
in another San Francisco Bay Area city, we would be happy to recommend a service
provider there.

How do we determine the number of valet attendants we need for our event?

Our 30+ years’ experience in the valet parking industry has taught us that each event is unique and that any combination of the following factors will determine the necessary number of attendant’s: number of guests, type of guests (couples, families, singles), time of the event, location of the event and occasion of the event.

What happens if I book your valet service and the number of cars that show up is much greater than we anticipated?

With our extensive experience, we’ve developed a proven model for predicting demand for valets. However, in the rare case that there is an insufficient number of attendants, our in-depth employee training ensures our team is prepared to handle this type of situation. In addition, since we are the largest valet company on the Peninsula we can call in extra valets on a last-minute basis so that you can rest assured your event will run smoothly.

I am hosting an event where there will be several guests needing assistance from their cars into the ballroom. Can your valets help?

Yes. Our valets are trained specifically to assist guests in all their needs, whether that means assisting with a wheelchair, offering a stable hand, or even holding an umbrella to help guests stay dry in the rain.

In which counties do you provide valet services?

We provide valet parking services in the following counties:
Marin County
Napa County
San Francisco County
San Mateo County
Santa Clara County
Monterey County

I am planning a special event in San Mateo. Do you take care of obtaining a valet parking permit from the City of San Mateo?

If you are hosting an event in a private location (such as your residence) in San Mateo or any city in Silicon Valley, you do not need a special permit. If you are planning an event in a public location – such as Downtown San Mateo – special valet permitting would be required depending on the exact location. We have significant experience in working with city agencies and are happy to assist you in obtaining the appropriate parking permits.

In general, every city has its own rules and regulations regarding parking in public locations. For events on private properties, while in general permitting is not required, we take a proactive stance in enforming appropriate government agencies depending on the type of event. For example, if there is a large event that would impact a neighborhood significantly, or is close to a highway, we recommend that our clients notify their local police/sheriff’s department so they can be adequately prepared for community inquiries. Again, please let us know if we can offer our assistance in planning your special event in San Mateo, or any location in Silicon Valley!

What is a valet?

A valet, or valet parking attendant, is someone who parks and retrieves cars for guests at office campuses, hotels, restaurants, shopping centers, and any other public or private site where parking may be difficult or limited. Typically, a valet attendant will open the customer’s car door and greet them, inquire when they will return for their car, inspect the vehicle for any scratches or damages, provide to the customer a numbered ticket noting any pre-existing car damage, and then proceed to move the vehicle and store in a safe parking area nearby.  Based on when the customer anticipates returning, the valet may adjust guests’ cars in the parking lot for easier ingress/egress.

When the customer is ready for their car, they return to the valet stand and hand their ticket to a valet who will then run to retrieve the car.  In many cases, customers are able to call/text the valet ahead of time to inform them of their pending arrival in order to expedite their car retrieval.

In addition to parking and retrieving cars, valet parking attendants also often provide additional services for customers, such as offering directions, assisting with luggage, covering guests with umbrellas during inclement weather, and helping handicapped enter the venue.

What are the benefits of valet parking?

Valet parking offers a level of convenience that resonates with customers seeking an enhanced parking experience. In busy urban centers, finding parking can be time-consuming and frustrating. Valet services eliminate the need to search for a spot, which can be particularly beneficial in areas where parking is scarce or during peak times when demand for parking spaces is high. By entrusting vehicles to the care of professional valets, patrons can save time and reduce the stress associated with navigating crowded parking lots or garages.

The benefits of valet parking extend beyond mere convenience. It can provide an added layer of security for vehicles. Constantly monitored by attendants, valet parking areas can deter theft and vandalism, offering car owners peace of mind while they patronize a venue or attend an event. Additionally, valet services often include supplemental assistance, such as helping passengers with mobility issues, carrying luggage, or providing umbrellas during inclement weather, further enhancing customer service and overall satisfaction.

Companies and establishments offering valet parking are perceived as upmarket, potentially attracting a clientele that values and is willing to pay for premium services. This enhanced perception can be a key differentiator for businesses in competitive markets. For commercial entities, the implementation of valet parking can lead to increased revenue, not just from the parking service itself, but also by potentially attracting more customers who seek a more luxurious and convenient experience.

Convenience and Time-Saving Aspects of Valet Parking

Valet parking offers guests the luxury of time and convenience, transforming parking from a chore into a seamless service.

Efficient Time Management for Guests

Guests often find themselves pressed for time, and valet parking services cater specifically to these time-sensitive needs. Upon arrival, the valet takes over the task of parking, allowing guests to proceed immediately to their destination. This service is particularly advantageous at high-end restaurants and hotels, where time is often of the essence. For business meetings, conferences, or dining reservations, valet parking can mean the difference between being punctually seated or frustratingly late.

Eliminating Parking Hassles at Busy Locations

In bustling urban areas, locating a parking spot can be a stressful endeavor. Valet parking services eliminate this stress by ensuring guests can leave their vehicle at the entrance without the hassle of searching for parking.

  • Restaurants: Guests can enjoy their meal with the assurance their vehicle is securely parked.
  • Shopping Centers and Theaters: Visitors avoid the time-consuming task of finding parking.
Location TypeBenefit of Valet Parking Service
Busy Urban AreasNo time wasted searching for parking.
Events with Limited ParkingEnsures parking availability.

Exclusive Benefits for Restaurant and Hotel Patrons

Patrons of luxury hotels and restaurants expect a certain standard of service, of which valet parking is a crucial component. The service adds an exclusive touch to the guest experience, emphasizing the establishment’s dedication to customer care. Guests at these venues can expect:

  • Restaurants: An immediate transition from arrival to the dining experience.
Immediate SeatingGuests are seated more quickly, enhancing their dining experience.
Stress-free DepartureNo delays when leaving, as vehicles are conveniently retrieved.
  • Hotels: A welcoming start and end to their stay without the typical concerns related to parking.

By addressing the demands of convenience and time, valet parking services elevate the standard of guest experience at various venues, from routine outings to special occasions.

Enhanced Safety and Security

Valet parking offers significant safety and security advantages by minimizing the risks associated with self-parking in busy or poorly lit parking lots. A professional approach ensures both vehicles and property are well-protected.

Reduced Risk of Parking Lot Accidents and Damage

  • Parking Lot Navigation: Valets are trained professionals who are adept at maneuvering vehicles safely, reducing the likelihood of parking lot accidents.
  • Vehicle Safety: With valet parking, cars are less susceptible to accidental damage from door dings, scratches, or fender benders.

Secure Handling of Vehicles and Keys

  • Controlled Access: Car keys are stored securely, ensuring that unauthorized individuals cannot access them.
  • Surveillance: Parking areas managed by valet services often have better surveillance and lighting, contributing to reduced theft and vandalism.

Professional Accountability and Guest Assurance

  • Liability Coverage: Valet services typically carry liability insurance, which provides guests with peace of mind knowing that their vehicle is protected against potential mishaps.
  • Guest Trust: A professional valet service fosters a sense of security for guests, as they know trained personnel are handling their vehicle with care.
When to Tip Valet Parking Attendant: Understanding Gratuity Etiquette

Tipping a valet parking attendant is a common courtesy recognized in many parts of the world, particularly in the United States. It is a small but significant way to reward the attendant for their service, which often includes driving and parking the car safely, as well as retrieving it promptly when the customer is ready to depart. The practice of tipping valets is not mandated by law, but it is rather a social expectation or gesture of goodwill, reflecting appreciation for a job well done.

The appropriate time to tip a valet parking attendant can vary. Typically, a tip is given when the car is returned to the customer, rather than when it is dropped off. This allows the customer to reward the valet based on the overall quality of service, including the condition of the car upon return and the speediness of the service. In certain scenarios, such as when staying at a hotel, a tip might be given both at drop-off and pick-up, especially if different attendants provide the service.

The amount to tip can depend on several factors, including the type of establishment, the level of service received, and geographical location. While there is no one-size-fits-all rule for tipping, it is generally recommended to offer anywhere from $2 to $5, or potentially more for exceptional service or during inclement weather. Valet tipping not only reflects a person’s satisfaction with the service provided but also supports the valets in an industry where much of their income may be supplementarily dependent on tips.

Understanding Valet Parking Tipping Etiquette

Tipping your valet attendant is a customary gesture of appreciation for the service provided. Varying factors can influence the amount of the tip, and understanding these nuances is crucial for any patron using valet services.

The standard tipping rate for valet attendants in the United States usually starts at $2-$5. This baseline can vary based on the level of service quality and venue type. Payment is typically expected in cash.

Factors Influencing Tip Amounts

Service quality, waiting time, and special requests are primary considerations. Inclement weather or additional effort to ensure the safety and security of the vehicle can justify a higher tip.

Restaurants and hotels may suggest different tipping rates based on their location and clientele. Regional differences can also play a role, with some cities having a higher customary tip.

A tip is generally given at pick up, although a small amount at drop off can ensure extra attentive service. Hand the cash tip directly to the valet who returns your vehicle.

When an attendant provides exceptional service, whether through prompt retrieval of the vehicle or additional courtesy, tipping above the standard rate is a respected token of appreciation.

When Not to Tip

If service expectations are not met or if the valet is disrespectful or negligent with your vehicle, withholding a tip can be a way of providing feedback about the level of service.

First-time users should note that $2-$5 is typical, but they should prepare for a higher tip for exceptional service or during events. A quick inquiry with venue staff can clarify the expected gratuity.

When interacting with valet parking services, understanding tipping etiquette is crucial, especially in determining the timing and amount. Service quality and cultural standards play significant roles in these decisions.

Tips should always be given in cash to ensure that the attendant receives them directly.

Tipping upon return of your vehicle is the typical practice, although some may opt to tip both at drop-off and pick-up. Timing can influence the level of service, such as promptness or care for your vehicle. Keep small bills available to facilitate easy tipping when you are departing.

Does the Valet Keep Your Car Keys? Understanding the Valet Parking Process

Valet Parking Operations

When utilizing valet parking services, a valet attendant will warmly welcome the customer and collect their car keys. This process allows patrons to proceed to their activities, such as shopping or dining, while their vehicle is parked securely.

Key Management and Vehicle Storage
The keys are safeguarded using a systematic approach that bolsters both efficiency and customer experience. Each set of keys is typically assigned a unique identifier that correlates with the vehicle’s parking location for effortless retrieval.

  • Key Identification:
    • Numbered to correspond with vehicle placement
    • Tagged with a matching barcode or number as the customer’s slip
  • Key Security:
    • Stored safely, often on a monitored board
    • Overseen by a designated valet operator

Advanced valet services may employ ticketless systems to monitor where each vehicle is parked. Nevertheless, customers are required to leave their keys with the valet service regardless of the technology utilized in tracking the vehicles. This ensures that cars are efficiently stored and retrieved without delay while maintaining a high level of customer service.